ILIASS DEROUICH

Managed internal CRM operations and supported team performance across daily workflows. Monitored activity, scheduling, attendance, lead distribution, and performance metrics while ensuring consistent use of internal systems. Reviewed agent interactions, identified operational issues, and provided guidance to improve efficiency, workflow organization, and overall team performance.

Worked with international clients, presenting and explaining financial services clearly and professionally. Managed leads and customer information through CRM systems, handled objections, followed up with prospects, and supported the sales process from initial contact to conversion. Also helped onboard new team members, supported workflow adaptation, and contributed to performance tracking using internal systems and spreadsheets.

Provide remote translation, editing, and content support for documents, websites, and written materials in Arabic, English, and French. Adapt content for different audiences while maintaining accuracy, clarity, tone, and consistency. Also support clients with articles, product descriptions, and catalog content, delivering organized and high-quality work within deadlines.

Co-founded and manage an e-commerce clothing brand in Morocco, overseeing day-to-day business operations, customer communication, sales, digital marketing, and order management. Built internal tools and workflows to organize products, orders, inventory, and business information. Manage customer interactions, coordinate with delivery partners, analyze sales and customer demand, and support product launches and ongoing business growth.

Supported international students with administrative procedures, registration processes, and day-to-day university services. Communicated with students through email, phone, and in-person support, while managing documents, explaining procedures, and assisting with communication between students and university departments.

Worked in an international educational center providing Turkish and English language programs for foreign students preparing to pursue higher education in Türkiye. Supported the center’s digital presence through visual content creation, social media management, promotional materials, and communication activities aimed at attracting and engaging prospective students.