E-commerce Business Owner & Operations Manager

Co-founded and manage an e-commerce clothing brand in Morocco, overseeing day-to-day business operations, customer communication, sales, digital marketing, and order management. Built internal tools and workflows to organize products, orders, inventory, and business information. Manage customer interactions, coordinate with delivery partners, analyze sales and customer demand, and support product launches and ongoing business growth.

• Managed day-to-day e-commerce business operations
• Managed customer communication and order-related requests
• Organized products, inventory, orders, and business information
• Coordinated with delivery and logistics partners
• Managed digital marketing and online promotional activities
• Monitored sales activity and customer demand
• Supported product launches and promotional campaigns
• Built and maintained internal tools and workflows for business operations
• Organized business data to support daily decision-making
• Managed the brand’s digital presence and online content

• Co-founded and operated an e-commerce brand from the ground up
• Built internal systems to organize and manage business operations
• Combined customer service, sales, marketing, data, and operational responsibilities
• Developed practical experience managing a real business and its day-to-day challenges
• Used business data and customer feedback to support product and operational decisions