ILIASS DEROUICH

Managed internal CRM operations and supported team performance across daily workflows. Monitored activity, scheduling, attendance, lead distribution, and performance metrics while ensuring consistent use of internal systems.

• Progressed from a sales-focused role into CRM and team operations management
• Gained hands-on experience monitoring team performance and operational workflows
• Developed experience managing lead distribution and performance data
• Supported process improvements to increase team organization and efficiency

Worked with international clients, presenting and explaining financial services clearly and professionally.

• Developed professional experience working with an international client base
• Strengthened sales, negotiation, objection handling, and follow-up skills
• Gained practical experience using CRM systems and structured customer data
• Supported new team members and contributed to team performance

Provide remote translation, editing, and content support for documents, websites, and written materials in Arabic, English, and French. Adapt content for different audiences while maintaining accuracy, clarity, tone, and consistency.

• Built practical experience delivering multilingual content for remote clients
• Developed strong attention to detail through translation and editing work
• Successfully managed independent projects while meeting client deadlines
• Expanded experience across translation, writing, editing, and e-commerce content

Co-founded and manage an e-commerce clothing brand in Morocco, overseeing day-to-day business operations, customer communication, sales, digital marketing, and order management.

• Co-founded and operated an e-commerce brand from the ground up
• Built internal systems to organize and manage business operations
• Combined customer service, sales, marketing, data, and operational responsibilities
• Developed practical experience managing a real business and its day-to-day challenges

Supported international students with administrative procedures, registration processes, and day-to-day university services.

• Developed strong experience supporting an international and multicultural student community
• Strengthened administrative, organizational, and professional communication skills
• Gained practical experience handling documents, requests, and multiple tasks simultaneously
• Improved ability to explain complex procedures clearly and assist people from different backgrounds

Worked in an international educational center providing Turkish and English language programs for foreign students preparing to pursue higher education in Türkiye.

• Developed practical experience working in an international education environment
• Built experience communicating educational services to a diverse international audience
• Strengthened skills in digital content, visual communication, and social media management
• Combined creative work with day-to-day communication and organizational responsibilities

Üsküdar University · Istanbul, Türkiye

Completed a four-year, English-taught degree focused on software engineering, system design, databases, web technologies, and practical problem-solving.

Faculty of Sciences and Techniques · Morocco

Completed foundational studies combining mathematics, computer science, and physics.

High School · Morocco

Graduated with a “Good” distinction (15.93/20) in the Physical Sciences track.

YAHA STORE

An e-commerce clothing brand combining digital branding, customer operations, product management, and a custom internal system for organizing business activities.

E-commerce · CRM · Customer Support · Product Management · Data Management

Hospital Management System

A structured hospital management system designed to organize patient records and operational information through a clear and practical interface.

Data Management · Information Organization · Documentation · Workflow Design · Requirements Analysis

LAVÉRA

A modern e-commerce platform developed for a women's fashion brand, combining an online storefront with a custom management system for products, orders, inventory, and business…

E-commerce · Product Management · Inventory Management · Order Management · Admin Dashboard